Frequently Asked About Our Terms
You can request account closure anytime through live chat or your account settings. We'll freeze your account within 24 hours, settle any pending withdrawals, and delete your personal data after 36 months as per local law. Any balance remaining will be returned to your original payment method.
Yes. If a transaction on DANA, OVO, GoPay or QRIS doesn't match your records, email us with your transaction ID and screenshots. We investigate within seven business days and reverse erroneous charges or confirm the transaction with proof.
Bank transfers usually clear within one to two business days. DANA, OVO and GoPay transfers typically arrive within the same day. QRIS withdrawals follow your bank's processing time—usually instant to next business day depending on your institution.
You must be above the legal age in your jurisdiction where local law permits. You'll need a valid Indonesian ID, a mobile number and an active payment method—DANA, OVO, GoPay, QRIS or bank account—to register and fund your account.
Minimum deposit is Rp 25.000. Maximum per transaction depends on your chosen payment method; DANA and OVO allow up to Rp 20.000.000 per transfer. Withdrawal minimums are Rp 50.000. Daily withdrawal limits depend on your account status; contact support for your personal limit.
Report discrepancies immediately via live chat with a screenshot or transaction ID. Our team reviews the event logs and game server records—usually resolved within 48 hours. If we confirm an error, we'll correct your balance or issue a refund.
We collect your ID, phone number, payment details and game activity solely to operate your account, process withdrawals and detect fraud. We never sell your data. Your information is encrypted and stored on secure servers. Players in Denpasar, Yogyakarta and across Indonesia have the same privacy protections.
